Founded in 1992, Connect Systems is a highly successful IT support and services company.

We offer network support and installations to small and medium sized businesses in financial services, independent schools and many other industry sectors.

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We are always on the look out for talented, hard working and enthusiastic people to join our team. If you think you have what it takes to be successful in the fast moving world of networking technologies then please send your CV and a covering letter explaining what you would bring to both our team and the role.

Technical Engineer
Job summary:

This role will suit a person who has 5 plus years relevant work experience in the IT industry ideally in the MSP space.  You must be able to obtain a clean DBS certificate and provide evidence of your eligibility to work in the United Kingdom. You must have a proven customer focus and demonstrate excellent people skills and be a confident communicator, both in writing and on the phone. You will be expected to visit client sites so owning a car and the ability to drive is a prerequisite. A key requirement of the role is to be able to prioritise tasks and be well organised.

The ideal candidate will have:
  • Experience in an IT Support role for an IT Service Provider
  • The drive to offer excellent customer service with a friendly approachable manner
  • The ability to prioritise, working through a list of support calls in an organised and methodical manner
  • Excellent attention to detail
  • A can do attitude and proven team working skills
  • Security focused mind-set
  • Experience of supporting and administering the latest Microsoft technologies
Duties and responsibilities:
  • Handling 1st, 2nd and 3rd line service tickets
  • Troubleshooting a wide variety of technical issues
  • Conducting network diagnostics
  • Creating and updating of IT documentation
  • Supporting end users and providing basic training in the use of the IT solutions
Required knowledge:
  • Microsoft 365 administration and configuration (Entra/SharePoint/Exchange etc.)
  • Microsoft Windows desktops and servers installation and administration
  • Microsoft Active Directory, DNS and Group Policy
  • Networking: IP addressing and routing, switches, VLANs, wireless networks
  • Network security (firewalls and filtering) installation and administration
  • Antivirus/anti-malware security products
  • Remote access solutions (RDP/Citrix)

This is a fantastic opportunity to bring your expertise and experience to help us continue to be a successful and ambitious company.

General:

Application deadline: 15th January 2024. Communication with our clients is an important element of this role, so be sure to include a covering note explaining why you are a good fit for Connect.

Screening interviews will be carried out via Teams, candidates who are successful will be required to attend a technical assessment.

Benefits:
  • Attractive salary with the ability to earn overtime
  • Flexible hybrid working
  • 20 days holiday (increasing to 25 after 5 years) + bank holidays and Christmas shut down
  • PHI insurance
  • Auto enrolment pension
  • Free parking
  • Access to a Byond card, cycle to work scheme and tech scheme
  • Free beverages on site
Hours of work:

40 hours per week with an hour for lunch. We operate from 8am – 6pm, your hours will vary during these times either 8am – 5pm or 9am – 6pm.

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